FREQUENTLY ASKED QUESTIONS

APPOINTMENT FAQ’s

• Where are you located?
We are located in the Azilda Plaza, 93 Notre Dame Street. Click here for directions.

• Do I need a medical referral from my Doctor?
No, although a referral from your Doctor is helpful for insurance purposes.

• Do I need an appointment?
Yes. Reserving an appointment time allows us to give the specified amount of time required to treat each patient completely. Please call 705.983.5035 or click here to schedule today.

• Are your services covered through OHIP?
No, they are not. Check with your private health insurance or benefits package to see if you are covered. If you have any questions with how you are covered, please do not hesitate to call and we will try to help you.

• Can I use my receipt for income tax purposes?
Yes. Any receipt that you receive can be directly submitted for deductions on your income taxes as a medical expense.

• How long is my first appointment? Should I bring anything?
Your first appointment can range from 20 to 40 minutes and you should arrive 15 minutes early to your appointment if you have not filled out the new patient paperwork ahead of time. Click here for the New Patient form.

Why am I required to give my medical history to the Chiropodist?
Like many health professions, your medical history is useful in ensuring proper and complete treatment. Having a full overview of your health status is required in order to successfully treat your foot conditions.


 

ESTHETICS FAQ’s

• What are the potential concerns when having a pedicure?
Not all nail salons use sterilizing equipment to kill bacteria, fungus, and yeast that grow on nails. Pedicures, when not performed under sterile conditions, are actually a leading cause of fungal nail infections. That’s why it is important to only visit sterile clinics with trained professionals like Azilda Family Foot Care.

• Do you do gel or acrylic nails?
No, we do not. Gel and acrylic products are harmful to the nails and we at AFFC promote healthy nails.

• How long will my manicure/pedicure last?
Typically, pedicures can last up to a month before chipping, whereas most regular manicures last up to a week. Shellac manicures can last from 2-3 weeks, depending on each individual’s daily activities.

• I have gel nails, or some kind of “shellac” that I got done at the mall. Can you remove them?
When Shellac first was introduced, many “knock off” brands quickly followed. Shellac was created to remove gently and quickly. Some of the other gel-polish hybrids that cure under a lamp require a rougher removal that can damage the nails. Typically, we are not able to remove these polishes. If you come with a non-Shellac hybrid polish on, we can do our best to remove it, but we cannot guarantee we will have sufficient time for the remainder of your service or that we can do so without nail damage.

• Do you reuse nail polish bottles?
No. We use disposable brushes for each patient, as well as we pour the nail polish into individual containers for your protection against cross-contamination.

What kind of waxing do you do?
We provide facial waxing, which includes hair removal of the brows, lips, and chin.


 

FOOT CARE FAQ’s

• Why should diabetics be more concerned about their feet?
Some diabetics have desensitized nerves and cannot feel pain, especially in the feet. For instance, they may have protruding foreign objects in their feet and yet not be aware of it. This can lead to a secondary infection, which can result in diabetic ulcerations or amputations in some cases.

• Will the treatment hurt?
Our goal is to make your treatment as painless as possible. Local anesthetic is available to ensure your comfort during certain procedures if needed.

• Can you remove my warts?
Yes. Removing warts can involve anywhere from one single treatment to many treatments, this all depends on how long you have had the warts, if you have had previous treatments, your daily activities, or the severity of the case. We use a variety of methods to rid of them, as painless and as quickly as possible. Early detection and seeking prompt treatment can drastically reduce the overall length of treatment time.

• How often should I have foot care?
Most patients require routine nail and callus care approximately every 6-8 weeks. However, the time in between appointments all depends on each patient’s individual case and can also change over the course of treatment.

• Do you do nail surgery?
Yes. We perform surgeries using local anesthetic which include temporary or permanent and partial or full removal of the nail to treat various painful conditions, such as ingrown and fungal nails.

How do you treat fungal nails?
Treatment for fungal nails can involve a few different processes, from routine thinning or debriding of the nail and at-home treatments of applying topical anti-fungal solution to photodynamic light therapy, a new technology that kills fungal spores from the inside out. Early detection and seeking prompt treatment can drastically reduce the overall length of treatment time.


 

ORTHOTIC FAQ’s

• What are orthotics?
Orthotics are a custom insole for your shoes, designed to control the mechanical instability of our feet. People experiencing painful foot problems, those with an injury, or those who are on their feet a significant amount of time, are all perfect candidates for wearing custom foot orthotics in their shoes.

• How long will my orthotics last?
Typically your feet change over time, and require a new orthotic before the actual device is no longer good. This is why we offer a complimentary annual orthotic assessment to our patients, allowing us to determine whether your orthotic is still working well for you or not.

• Can orthotics be used with my child’s specialty sport footwear?
Yes, children and adults alike can transfer their orthotics to their sports shoes, provided they fit properly in the shoe. Children, like adults are candidates for shin splints, heel pain, and leg cramps. Orthotics will help alleviate the stress on the leg muscles and the pain that is quite often suffered as a result of high arches, flat feet or over pronation (foot leaning in) and supination (foot leaning out). If your child plays an excessive amount of sports, you may want to consider purchasing a second pair of orthotics. We also prescribe orthotics for skates. Contact our clinic to schedule an appointment and have your child’s needs properly assessed.

• Can I wear a custom orthotic in a dress shoe?
Yes. A custom orthotic can be transferred from shoe to shoe, as long as the shoe is wide and deep enough to accommodate the orthotic. Some women’s dress shoes, however, are much narrower, so a dress orthotic may be required to allow for a proper fit, comfort and support in these types of shoes.

• Can an orthotic be worn in a sandal?
Yes. There are specifically designed sandals that have a removable foot bed that can be replaced with your custom-made orthotic. We have samples available within the clinic to try on to ensure proper fit.

 

Didn’t see your question? Contact us for more information!